FAQs

1. What is the material used for the High Borosilicate Glass Guitar Bottle?

The High Borosilicate Glass Guitar Bottle is made from high-quality borosilicate glass material, which is known for its durability and resistance to thermal shock.

2. How can I contact Whiskey Glass Co?

You can contact us by phone at 5172409402 or by email at shop.whiskeyglassco@gmail.com. Our customer service team is available to assist you with any questions or concerns you may have.

3. What should I do if I receive a defective or damaged item?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right by either replacing the item or providing a refund.

4. Can I return personalized or custom-made glassware?

Unfortunately, we do not accept returns for personalized or custom-made glassware products. These items are specially made to order and cannot be resold.

5. Are there any items that cannot be returned?

Yes, there are certain items that cannot be returned. This includes perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. If you have any questions about a specific item, please contact us for clarification.

6. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the refund approval. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

7. Can I exchange an item for a different one?

Yes, you can exchange an item for a different one. The fastest way to ensure you get the item you want is to return the original item and make a separate purchase for the new item.

8. What is the European Union 14 day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Please ensure that the item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

9. Can I return sale items or gift cards?

No, we do not accept returns for sale items or gift cards. These items are final sale and cannot be refunded or exchanged.

10. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.